I’m a Vancouver-based generalist and customer success advocate with over 10 years of experience supporting large organizations and higher education institutions through software implementation, training, and support.

I specialize in making complex systems easier to use – from guiding teams through onboarding to creating knowledge base content, training videos with professional voiceovers, and step-by-step help articles. I’ve contributed to development priorities, testing, and product releases, and I consistently share user insights with product and engineering teams to help improve tools and processes.

Whether I’m writing support content, leading a training session, or resolving a support ticket, I treat every interaction as an opportunity to teach, connect, and improve the experience for both users and teams. I’m known for being organized, tech-savvy, and approachable – with a calm, positive attitude that helps build trust and lasting relationships.

My background in admin and communications has shaped me into the go-to person when things get complex. I ask the right questions, listen carefully, and offer thoughtful, tailored support. I’m committed to excellence, equity, and integrity – and I love collaborating with others to solve problems, share knowledge, and make things work better.